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Training

Specialized training developed to meet the needs and goals of clients, focused on customer experience at every level from support staff to leadership.

In-person or virtual classroom setting.

Evaluation

Customer service experts will conduct service evaluation and assessment of current service based on Communication, Appearance, Response and Evaluation.

Resources

Access to various resources including training materials, customer service specialists and complete report with recommendations.

Support

On-going support with planning, training and execution to produce an effective customer service initiative and monitor progress.

Mastering Customer Service with Jessika Leal

ommunication

C

ppearance

A

esponse

R

valuation

E