Customer CARE Program

Our unique training explores the difference between customer service (reactive) and customer CARE (proactive). Learning to anticipate customer needs, which varies from student to
parent to staff. Turning your customer service into a brand loyal customer CARE. We will focus on techniques for turning customer complaints into service opportunities.

 

From approach, buffer phrases, empathy to problem
solving skills, attendees will train to address any
complaint and turn the situation around.

Group Lecture

communication

Appearance 

Response

Evaluation