Specialized training developed to meet the needs and goals of clients, focused on customer experience at every level from support staff to leadership.
In-person or virtual classroom setting.
Customer service experts will conduct service evaluation and assessment of current service based on Communication, Appearance, Response and Evaluation.
Access to various resources including training materials, customer service specialists and complete report with recommendations.
On-going support with planning, training and execution to produce an effective customer service initiative and monitor progress.